In Part I, we met Stephen Muthama of Builders Health Clinic. We looked at some of the challenges he faces running a private clinic in Pipeline Embakasi, a neighborhood on the south side of Nairobi, Kenya.
Today, we’ll look at the ways Muthama has been using Banda Go to improve his business and deliver good healthcare to his patients – including two novel ways that caught us off guard.
Header photo by Laurakomanga.
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As an entrepreneur, it is extremely satisfying when your hard work pays off. Banda Go is helping Muthama not only get the results his hard work deserves, but to see them in real time – which is what makes it fun. “It’s boring without Banda Go,” he told me.
Some of the changes Muthama reported since starting with Banda Go I expected to hear. Banda Go is doing what our team spent months designing it to do: improve clinics’ bottom line. With Banda Go, Muthama has been able to improve his clinic’s bottom line in three ways.
Builders has stopped running out of medicines or supplies. Muthama receives automatic notifications ahead of time alerting him in time to order more. Banda Go helps right-size his order so he can get better deals, but without ordering too much of any one item.
Muthama says he cannot believe how easy it is to keep his inventory secure. He loves how he can use Banda Go to quickly check what is on the shelf against what should be on the shelf, and address discrepancies before a major problem arises.
Banda Go saves money by helping sell drugs before they expire. That way Muthama and his team do not throw medicine away – or accidentally sell expired medicine. This saves Builder’s money and protects the clinic’s reputation (and protects against potential lawsuits).
It’s nice to hear that Banda Go is working as advertised. But Muthama has already found at least two novel ways to use Banda Go to contribute to his bottom line, and to provide better care to his patients.
Better deals. Although Banda Health hopes to facilitate ordering between clinics and suppliers down the road, we haven’t done so yet. But with Banda Go automating so much of the busy work, Muthama has started using some of his new free time to look through his purchasing records in Banda Go to identify suppliers that have given him the best deals in the past.
Better patient care. Banda Health hopes to add electronic medical records to Banda Go in the near future. But Muthama has already found ways to use Banda Go as a basic patient health record. He says that patients usually don’t remember many of the details from their last visit – exactly what diagnosis they had received, or which medicines they went home with. In the past, that information was often lost in a sea of paper records. But Banda Go keeps track of patient purchases and diagnoses, so Muthama can pull up those details with a few clicks. It’s a small thing, but it greatly improves patient care.
We are excited to see Muthama get so much out of Banda Go’s basic features, even make it work in new ways. In the near future, we hope to be able to offer the rest of features that he is looking for (like supply chain integration and patient health records) – to Builders and to clinics all over Kenya.
Banda Go is our baby, and it’s taking a global village to raise it. Thanks for being a part of that village!
Nelly is our “concepts expert.” She ensures that all the necessary terms for our clinical modules are mapped and submitted to CIEL (concept dictionary). She’s a clinical epidemiologist with a master’s degree in epidemiology and disease control.
Nelly’s personal healthcare hero is Dr. Steve Letchford at Kijabe Hospital.
Clinical Impact Coordinator
Analyst
Implementer
Developer
Lead, Ministry Partnerships
Margaret Gibson is the Director of Development at BLESS.world. She has spent the past 12 years helping build strategic, innovative, mission-minded organizations that impact the most complex problems of our day. Previously, she was Director of Operations at CrowdHealth, a healthcare technology startup. Her prior professional fundraising experience includes Living Water International, The Gospel Coalition, and The Source for Women.
Ann is a seasoned leader with 12+ years of experience in strategy, innovation, and operational excellence. She was the Senior Director of Strategy and Alignment for Global Impact at McDonald’s Corporation. Before that, she was a Director of Strategy & Innovation for Global Delivery, where she spearheaded new operating models and digital products. Ann began her career as a consultant at The Boston Consulting Group, advising clients on growth strategies and innovation.
Julie does whatever Steve asks her to do! In the early years before joining Banda Health, Julie put her passion for helping people through technology to use as an education-focused, data systems engineer. After spending a few years volunteering as an NGO Treasurer in Kenya, she returned to the USA and fine-tuned her passion to simply focus on adult learning.
Julie’s healthcare hero is the on-call ortho surgeon whose name she can’t remember, but whose skills saved her foot after a car accident.
Lawrence markets BandaGo in new areas and onboards clinics who are ready to get started. He joined Banda Health first as an Ambassador, gaining experience in surveying, IT and sales.
His personal healthcare hero is Dr. Steve Letchford at Kijabe Hospital.
Michael helps clinics get started with BandaGo. He joined Banda Health after gaining initial work experience in IT support and data management. He graduated from Jomo Kenyatta University of Agriculture and Technology with a bachelors in mathematics and computer science.
Michael’s personal healthcare hero is Dominic Ngalo, a data analyst at Kenyatta National Hospital in Nairobi.
Jeremy is our on-the-ground man, making sure the pilot sites have what they need to use our software. He previously worked as a systems analyst and team lead after getting his bachelors degree in computer science at Africa Nazarene University.
Jeremy’s personal healthcare hero is Isabella Muturi, a nurse at AIC Marira Clinic in Kenya.
David’s personal healthcare heroes are the doctors, nurses and physical therapists in his own family.
Steve is the visionary behind Banda Health. After two decades working as a doctor and hospital administrator in Africa, he has stories that will convince even the biggest skeptic of the impact that IT can have on African healthcare.
Steve’s personal healthcare hero is Irene Mundia, a licensed practical nurse at Mushima Rural Health Centre in Zambia.
Kevin is a passionate data enthusiast. He ensures that Banda Health can tell a story through their data. His vision is to serve as a gatekeeper for Banda’s data so that stakeholders can understand data and use it to make strategic business decisions. He has a bachelor’s degree in Computer Science from Strathmore University.
Kevin’s personal healthcare hero is all the doctors and nurses giving it their all during the pandemic.
Kinya keeps all of the logistics working at Banda Health with 15 years of experience in the corporate and non-profit world and a lot of energy! A Texas A&M alum (Journalism and Economics), her laugh is infectious. She is passionate about expanding the global digital agenda to include social innovation in healthcare initiatives.
Kinya’s personal healthcare hero is Dr. Shelley Machuta, a Radiation Oncologist in Covington, GA.
Kevin is undoubtedly our most outgoing developer! Before joining Banda Health, he spent 5 years in software consulting, working as a developer and manager at Pariveda Solutions. He completed his bachelor’s in aerospace enginnering at the University of Texas.
Kevin’s personal healthcare hero is Kate B., a physical therapist at Evangel VVF Center in Jos, Nigeria.
Jessica keeps the team organized. Whether it’s filing tax forms or preparing board reports, she makes sure it gets done on time! Before joining Banda Health, Jessica used her organization skills at a soccer start-up in Germany. She graduated from Yale University with a bachelor’s in Ethics, Politics and Economics and completed her master’s in International Relations at the Free University of Berlin.
Jessica’s personal healthcare hero is Jairos Fumpa, a cataract surgeon at Mukinge Mission Hospital in Zambia.
Andrew makes sure the Nairobi team stays on track. He may seem quiet, but don’t underestimate his passion and expertise when it comes to health technology. He’s worked with leading businesses both in Kenya and internationally.
Andrew’s personal healthcare hero is Benedetta, a cashier at AIC Marira Clinic in Kenya.
Wes oversees all things technical. If you want a sneak peek at the roadmap, he’s your man! With 15 years of programming experience in the US private sector plus 5 years of technical consulting and team leadership, he definitely knows what he’s doing.
Wes’ personal healthcare heroes are the Christian medical missionaries working around the world.